The financial services referred to in this financial services guide (“FSG”) are offered by:

LMI Group Pty Ltd (“LMIG”)
ABN 69 086 256 171
AFS Licence No. 283777

This FSG sets out the services that we offer you. It is designed to assist you in deciding whether to use any of those services, and contains important information about:

• The services we offer you.
• How we and others are paid.
• Any potential conflict of interest we may have.
• Our internal and external dispute resolution procedures, and how you can access them.
• Arrangements we have in place to compensate clients for losses.

Further Information when Personal Advice is Given*

Whenever we provide you with retail insurance products advice, we will provide you with further information that takes into account your objectives, financial situation and needs.

This information may include the advice that we have given you, the basis of the advice, and other information on our remuneration and any relevant associations or interests. It may also be contained in a statement of advice (“SoA”).

When you ask us to recommend an insurance policy for you, we will usually only consider the policies offered by the insurers or insurance providers researched through Policy Comparison International Pty Ltd (“PCI”), a related entity of LMIG. In giving you advice about the costs and terms of recommended polices, we have not compared those policies to other policies available, other than from those insurers listed on PCI.

Product Disclosure Statement*

If we provide you with advice in relation to retail insurance products, we will also provide you with (or pass on to you) a product disclosure statement (“PDS”), unless you already have an up-to-date PDS or short-form PDS from the insurer. The PDS or short-form PDS will contain information about the particular policy, which will enable you to make an informed decision about purchasing that policy.

FAQs

• From when does this FSG apply?
  
  This FSG applies from 1 July 2007 and remains valid unless a further FSG is issued to replace it. We may give you a supplementary FSG. It will not replace this FSG, but will relate services not covered by this FSG.
• How can you instruct us?
  
  You can contact us to give us instructions by post, phone, fax, website, email or the contact numbers and details mentioned at the start of this page.
• Who is responsible for the financial services provided?
  
  LMIG is responsible for the financial services that will be provided to you, or through you to your family members, including the distribution of this FSG.
  
  LMIG holds the current Australian Financial Services Licensee No. 283777. The contact details for LMIG are provided at the start of this FSG.
• What kinds of financial services are you authorised to provide to me and what kinds of financial product/s do those services relate to?
  
  LMIG is authorised to advise and deal in general insurance products to wholesale and/or retail clients. However, LMIG does not, at this stage, arrange contracts of general insurance products.
• Will I receive tailored advice?
  
  Maybe not in all cases. However, we may need information about your personal objectives, details of your current financial situation and any relevant information, so that we can give you advice about your insurance needs. We will ask you for the details that we need to know.
  
  In some cases we will not ask for any of this information. If we do not ask, or if you do not give us all of the information we ask for, any advice you receive may not be appropriate to your needs, objectives and financial situation.
  
  You should read the warnings contained in any SOA/PDS, or any other warnings that we give you, carefully before making any decision about an insurance policy.
  
  Generally, we do not provide any personal advice direct to the public, but we have direct contact through your insurance intermediaries. If you require personal financial product advice, which takes into your account your objectives, financial situation and needs, you will need to need to contact your financial adviser.
• What information do you maintain in my file and can I examine my file?
  
  We maintain a record of your personal profile, including details of insurance policies and any recommendations or advice given to you. We may also use and disclose the information you provide to us to your financial adviser or the insurer to assist with matters on your behalf. We will retain this FSG and any other FSG or documents given to you as well as any SOA or PDS that we give or pass on to you for the period required by law.
  
  LMIG is committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of our privacy policy is available on request. A copy is also available on our website at www.LMIGroup.com.
  
  If you wish to look at your file, please ask, and we will make arrangements for you to do so.
• How will I pay for the services provided?
  
  For each insurance product, the insurer will charge a premium that includes any relevant taxes, charges and levies, which is paid by you to the insurer direct, or to your insurance intermediary. In this case, as we do not arrange general insurance products, we do not receive commissions or rebates from any financial services provider or insurer for your insurance product transactions.
  
  However, in some cases, we will charge you a fee. This will be shown on the invoice that we send you, and you will be informed of the nature and amount of any fee involved prior to us performing any service for you. You can choose to pay by any of the payment methods set out in the invoice. You are also required to pay us in the timeframe set out on the invoice. In some cases, these fees may be met by the insurance intermediary or insurer you engage.
  
  LMIG research divisions (Policy Comparison International Pty Ltd and Policy Coach International Pty Ltd) will separately charge a subscription for any independent product research undertaken. These related entities of LMIG do not sell, rent, trade, or use your personal information.
• How are any fees or other benefits calculated for providing the financial services?
  
  Any fees that we charge you will be based upon the time we spend advising you as well as any expenses incurred on your behalf.
  
  Our employee who assists you with your insurance needs, will be paid a market salary. We do not pay any commissions, fees or benefits to others who refer you to us, or refer us to an insurer.
  
  If we give you personal/general advice, we will inform you of any fees or other payments we, our associates, or anyone referring you to us (or us to any insurer) will receive in relation to the policies that are the subject of the advice.
• Do you have any relationships or associations with the insurers who issue the insurance policies or any other material relationships?
  
  As mentioned, LMIG is not paid commission (or any other benefit) from any product fees applicable to the financial product you acquire. LMIG may have referral arrangements or associations with other financial providers such as insurance brokers, accountants, insurers and auditors. Specific details of these associations relate mostly to the company’s non-financial products and services, such as loss management professional services, BIcalculator, Policycomparison, and other online products and services on offer to the general insurance industry via this website or by some other arrangement.
  
  If you acquire a product issued by a company in the LMI Group of companies, the relevant company may receive a management fee and any other fees specified in the invoice. However, in relation to non-financial services products, this information will be included in another communication.
• What should I do if I have a complaint?
  
  Contact us and tell us about your complaint. We will do our best to resolve it quickly.
  
  If your complaint is not satisfactorily resolved within 20 days, please contact our Complaints Manager, Allan Manning, on (03) 9835 9900 or put your complaint in writing and send it to the LMIG address shown at the beginning of this FSG. We will try and resolve your complaint quickly and fairly.
  
  LMIG is a member of Insurance Brokers Disputes Limited (“IBD”). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to IBD. IBD can be contacted on 1300 780 808 or via their website, www.IBDltd.com.au.
• What arrangements do you have in place to compensate clients for losses?
  
  LMIG has a professional indemnity insurance policy (“PI policy”) in place.
  
  The PI policy covers us and our representatives (including our authorised representatives – mostly our related entities) for claims made against us and our representatives by clients as a result of the conduct of us, our employees or representatives in the provision of financial services.
  
  Our PI policy will cover us for claims relating to the conduct of representatives who no longer work for us.

Any Questions?

If you have any further questions about the financial services that LMIG provides, please contact us.

Please retain this important document for your reference and any future dealings with LMIG.

* These statements relate only to retail insurance products.