This Privacy and Security Statement contains important information about your personal information. You can locate information about:
- Customer Privacy Policy
- Collection, use and disclosure of personal information
- Access and correction
- Opting out of product promotions
- Storage and security of your personal information
- LMI Group website and the use of cookies
- Changes to this policy
- Privacy concerns or complaints
- Further information
Customer Privacy Policy
LMI Group Pty Ltd (LMI Group) privacy policy covers the collection and use of personal information that may be collected by us anytime if you interact with LMI Group, such as when you visit our website or office, when you purchase LMI Group (online/manual) products and services, or when you call our technical advisers. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at LMI Group, and we go to great lengths to protect it.
General
LMI Group is committed to ensuring your privacy and understands your concerns regarding the confidentiality and security of personal information you provide to us. LMI Group’s privacy policy complies with the Privacy Act 1988 and is based on the ten National Privacy Principles set out in Schedule 3 of the Act.
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on areas of greatest interest to you. In addition, your personal information helps us keep you informed on the latest product announcements, software updates, special offers, and training events that you might like to hear about. Be assured that LMI Group does not sell or rent your contact information to other marketers. Please contact us if you do not wish to receive any of the above notifications.
Collection, use and disclosure of personal information
LMI Group takes precautions (including administrative, technical, and physical measures) to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.
The LMI Group online publications use PayPal and all transactions are subject to the terms and conditions in PayPal’s User Agreement. The PayPal service is provided by PayPal Australia Pty Limited ABN 93 111 195 389 (PPA) under an arrangement with PayPal, Inc ARBN 111 900 906 (AFSL No. 283443). You should consider the Product Disclosure Statement (available at www.paypal.com.au) and whether the product is appropriate for you before deciding to use it. To make purchases from the LMI Group online publications, you must use an internet browser such as Safari, Netscape Navigator or Internet Explorer.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a loss management or risk assessment issue on the phone or face-to-face with a technical adviser, downloading an online subscription service or software update, registering for a training module, participating in an survey or purchasing a business publication. At such times, the information we may collect includes:
- your name, business address, ABN, home address, phone numbers, fax numbers, email address and in some cases your credit card number and contact preferences;
- your occupation/job role function, insurance/risk management information and information about the levels of covers you have, such as their policy numbers, insurers, excesses, security provisions, levels of gross profit and assets, extent of loss or damage and/or nature of injury sustained;
- information such as renewal dates, current premiums and details of previous claims history and financing arrangements; and
- details of financials may be needed to calculate the cost of your loss and assess claims.
The information collected will help us to:
- analyse client needs;
- fulfill customer orders;
- deliver products and services to you;
- manage and enhance LMI Group customer data;
- provide customer service;
- assess your interest in our products and services, or conduct customer research or satisfaction surveys in order improve our products and services; and
- develop and improve our products and services.
By providing LMI Group with your personal information you consent to its use for these purposes.
We collect and use your personal information in order to provide you with financial products and services. In the absence of correct information or if you do not give us the information that we request LMI Group may be unable to determine which product or service is appropriate for your needs. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
If you provide personal information about another person to LMI Group or one of the organisations assisting it, you must have that person’s authorisation to provide their information and you must inform that person of LMI Group’s identity, how it will use and disclose the information and that person’s rights to access that information. The information collected will be provided to organisations that will assist in deciding whether to protect you, the amount of your contribution or to assess a claim. We will ensure that these organisations have appropriate privacy procedures. These organisations include:
- insurers/reinsurers;
- insurance advisers
- lawyers;
- assessors;
- repairers;
- advisers;
- loss adjusters; and
- accountants.
Access & Correction
LMI Group will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date for the purposes for which it is used. Clients can access their personal information that we hold and correct the personal information you have provided. There will be no charge to do this.
LMI Group's Website & The Use of Cookies & Other Technologies
The LMI Group website is protected by 128-bit encryption technology and it uses cookies. Cookies are very small text files that a website can transfer to your computer's hard drive for record keeping. Cookies can make using our website easier by storing information about your preferences and enabling you to take full advantage of our services.
Most Internet web browsers are preset to accept cookies to enable full use of websites that employ them. However, if you do not wish to receive any cookies you may configure your browser to reject them or warn you when cookies are being used. In some instances, this may mean that you will not be able to use some or all of the services provided on our website. However you may still be able to access information only pages.
Changes to this Policy
From time to time, it may be necessary for us to review our Privacy Policy. We reserve the right to amend our Privacy Policy at any time and to notify you by posting an updated version on this website.
Privacy Concerns or Complaints
Our internal procedures are designed so that we may formally attend to any concern or complaint or where you believe your personal information may have been incorrectly used or disclosed.
To make sure your personal information is secure, we communicate these guidelines to LMI Group representatives and strictly enforce privacy safeguards within the company. In addition, LMI Group supports industry initiatives (such as the National Privacy Principles/Online Protocols) to preserve privacy rights on the Internet and in all aspects of electronic commerce. LMI Group’s website has links to the sites of other companies. LMI Group is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Further Information
If you would like to obtain further information about LMI Group’s privacy policy, data processing or complaints procedure you can contact our Privacy Officer at Head Office on (03) 9835 9900 or by visiting our website at www.LMIGroup.com. The LMI Group representative in your region will respond to your inquiry within 30 days.
If you do not want LMI Group to keep you up to date with LMI Group news, software updates and the latest information on products and services, please contact us to be removed from our mailing list. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.
LMI Group may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.
LMI Group, 428 Burke Road, Camberwell, Victoria 3124
Date of Publication: 1 June 2006