Small business owner, Andrew Thompson, recommends LMI Group's Paul Johnson to others with a serious property claim, believing that Paul's knowledge and professional claims handling saved him from bankruptcy.

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Dear Paul,

Just a quick email to thank you for your assistance in managing and preparing my claim following the major fire within my gymnasium. I have absolutely no doubt whatsoever that without your professional knowledge and skills handling of the whole event, from start to finish, I would have most probably been bankrupted in a very short time.

I had continual battles with both my bank and the loss adjusters throughout the entire aftermath of the fire which was an incredibly stressful time for both myself and my family. I went through a lengthy police investigation whereupon the insurance stalled and refused to pay. You were extremely diligent and hard working and kept immense pressure up on the insurer until they eventually paid. I was originally only settled for $100,000 less than the value of my policy but, with your skilful handling and persuasion, the insurers eventually paid out the claim in full.

I have no doubt at all that without your help, I would have been ruined financially and lost both my house and business if it hadn’t been for your speedy intervention. Your knowledge of my entitlements under the insurance policy and professional handling of the claim certainly helped.

I can highly recommend using Paul Johnson from LMI Group, to anyone with a serious property claim in the future. Once again, thank you Paul for all your wonderful help and assistance.

Kind Regards,

Andrew Thompson
Proprietor, Beachside Fitness Centre

Eight months after a major fire at Lamb’s Halfway Roadhouse, the owners of this beloved bikie haunt were dismayed that their insurance claim was still not finalised. LMI Group’s Steve Smith investigated the damage, quantified the loss and presented his findings to the insurer. Two months after LMI Group became involved, the claim was settled.

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Dear Steven,

We sincerely say thank you for your efforts in ending the insurance claim. Your professionalism and efficiency and promptness to respond to us throughout has been exceptional.

You would come highly recommended from us.

With kind regards,

John and Rhonda Lamb

Excel Australia Pty Ltd suffered a devastating fire in February 2009, with their premises being totally destroyed. Following 15 months of hard work, partnered by LMI Group's Graham Cox, Excel Australia is now, once again, back in business...and bigger and better than before! Excel Australia was so appreciative of the assistance provided by our team, they have provided the attached testomial.

LMI Group was honoured to assist business owners affected by the devastating ‘Black Saturday’ bushfires. Outward Bound Australia, which offers outdoor camps and team building activities, was one such business. Due to prolonged, restricted access to their property, the owners lodged a claim under their Business Interruption policy. Gordon Lum of LMI Group acted on their behalf, obtaining a first-rate settlement result.

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Dear Gordon,

We have received confirmation of acceptance of our Business Interruption claim! This is great news!
Thank you very much for your guidance and support through this process.

Best regards,
Nic

An LMI RiskCoach subscriber was having difficulties setting the sub-limit for Removal of Debris within a Material Damage policy. The client was a shoe manufacturer and Rod was certain that in the event of a fire, removal of debris would become an environmental issue, considering the types of solvents, adhesives and other materials used in the manufacturing process. He requested an industry assessment from the LMI RiskCoach team and, sure enough, the information was available on LMI RiskCoach 14 days later. While the initial query wasn’t specifically addressed in this content, Neil Myher, as Chief Knowledge Officer for LMI Group, provided a detailed email outlining the various issues to consider. Rod was considerably pleased with the effort.

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Hi Neil,

You have gone far and beyond, I really appreciate your response and send me a bill!

Kind regards,
Rod